Researchers who live in the United States, have a social security number (SSN), and have a valid U.S. government-issued ID (e.g., U.S. territory- or state-issued ID) can use login.gov for identity verification. Otherwise, you must use ID.me.
If you have previously created a Login.gov or ID.me account, you simply need to connect it to your Workbench account. You will use the same username and password that you previously used. If you do not have an account with Login.gov or ID.me, you will need to create an account. Review the instructions below for more information.
Please see this section below for common solutions to issues with ID.me verification.
The Login.gov account creation process requires you to provide:
- photos of a valid U.S. government-issued ID (such as a driver’s license or state-issued ID)
- an SSN
- an email address
- a phone number
Below is a detailed tutorial on setting up your Login.gov account, which is also available for download at the bottom of the article.
Additional instructions are available from the Login.gov help center.
The ID.me account creation process requires you to provide:
- photos of a valid government-issued ID (such as a driver’s license or passport),
- an email address, and
- a phone number.
In addition to the above, you may need to provide an SSN or Taxpayer Identification Number (TIN) if you have one. You may also need to provide secondary documents and complete verification via a video call.
Below is a detailed tutorial on setting up your ID.me account, which is also available for download at the bottom of the article.
Troubleshooting ID.me Issues
If ID.me is your choice for verification, here are a few recommendations to navigate common issues with ID.me:
If you successfully completed ID.me verification, but it is not syncing with the Researcher Workbench
- Please navigate to the Researcher Workbench landing page and refresh the browser. Then, log out of the Researcher Workbench in that window. Then, use a different browser to log in to the Researcher Workbench again. For example, if you’ve been using Google Chrome, try Safari or Firefox. If you successfully log in using the other browser, then you can close that window. You should now be able to log in using Google Chrome. The Researcher Workbench works best in that browser.
- If the verification is still not synced, please allow 1-2 business days for the issue to resolve. If it’s still not resolved after that time, contact the Help Desk team.
If you receive a 500 internal server error or are redirected to the HHS XMS page after logging in:
- First, clear your browser cache and cookies, then close the browser window. Please open a new browser session, and attempt to verify your identity again.
- If the above doesn’t work, try a different browser. For example, if you’ve been using Google Chrome, try Safari or Firefox. Then, try to verify your identity again.
- If the issue persists, then please email the error message screenshot to our Help Desk team and provide an approximate time when the issue started.
If you receive an “Access Denied” message when launching ID.me:
- Please ensure you are not on some kind of virtual private network (VPN), which you may have to use to access your institution's network. You will need to disconnect from the VPN to use ID.me.
- Please ensure you are using an appropriate email to log in to ID.me. Do not use your @researchallofus.org username. If you already have an ID.me account, please use the email address associated with that account.
If you receive an “Error code 4301” message:
- If you recently changed your name, phone number, or home address, then the E4301 error code may appear when you attempt to verify your identity. Please see this ID.me support article to troubleshoot this issue.
Please reach out to the Help Desk team at email@example.com for additional assistance using Login.gov or ID.me.