FAQs for Researchers

  • Updated

Who do I list as my institutional signing official in the DURA request form?

Institutional signing officials typically include directors of research, sponsored programs, contracting, or technology transfer. We recommend asking a supervisor or administrator at your current institution to connect you with a higher-level administrator who could facilitate a data use and registration agreement (DURA) on the institution’s behalf.


Who is the contact listed on the registered institutions page?
The Registered Institutions page lists the monthly user reporting contact for each institution with a signed DURA. This contact receives regular reports about the users within their institution who are currently registered for the Researcher Workbench.


How do I keep up with the status of my DURA request?

If you have completed a DURA request form on behalf of your institution, the All of Us Researcher Workbench Access Team will update you regularly via email. If you have a question about the state of your institution’s DURA access request, you can reach out to the All of Us Researcher Workbench Access Team at aoudurasupport@vumc.org.


How will I know when my agreement is signed?

The All of Us Researcher Workbench Access Team at aoudurasupport@vumc.org will email each researcher who submitted a DURA request form when the agreement has been signed. You will receive registration instructions at that time.


How long will it take for the DURA to be signed? 

Timelines for DURAs can vary. They may take anywhere between a few business days to several months to complete. Feel free to reach out to aoudurasupport@vumc.org with questions about the status of your DURA request.


Who do I contact if I have access related questions?

If you have any questions, feel free to reach out to aoudurasupport@vumc.org.


Can I do any research while I wait for the DURA to be completed?

You are welcome to explore our publicly available data. The Data Browser includes aggregated data contributed by All of Us participants. Researchers may find this useful for planning projects because it offers a sense of how many participants may have certain conditions or may have contributed certain types of data. More detailed data are available in the Workbench. Researchers can also visit the Data Snapshots for an overview of All of Us participant characteristics.


After my agreement is completed, how do I register for the Researcher Workbench?

First, create an account. You will receive an email with further instructions after you have completed your researcher profile. As part of the registration process, you will be required to complete 2-step verification, verify your identity, sign the Data User Code of Conduct, and complete the Responsible Conduct of Research training.


How will I know if my DURA request is closed? 

If the DURA request is closed by your institutional signing official, the All of Us Researcher Workbench Access Team will let you know within two business days of the closure.


What options do I have if Login.gov cannot verify my identity?

If you are having any issues with Login.gov verification, please attempt to verify using ID.me. If you're still having issues with ID.me verification, please reach out to our Help Desk team at support@researchallofus.org for further assistance.


Why is my access request still in the contracting process?

Depending on the institution, agreements can take between a week and a year to complete. Since this is such a wide range, we recommend regularly contacting your contracting office to demonstrate interest in the All of Us Researcher Workbench. Feel free to reach out to our access team at aoudurasupport@vumc.org if you have already completed a request form and your institution has not yet signed an agreement.



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