Researchers may experience failure issues when running the dsub tool in the All of Us Researcher Workbench. We have identified the cause originating from Google Cloud Platform and are actively working to restore functionality.
Timeline
- September 3, 2026 - 11:46 a.m. ET - Identified: We've identified the cause and are working to restore normal service. Please use the workaround included in this article until the issue has been resolved.
- August 31, 2026 - 3:16 p.m. ET - Investigating: We're aware of an issue impacting dsub and are investigating.
Workaround
Until functionality is restored, you can patch your workspace in a few steps.
- Open your Researcher Workbench workspace.
- Launch your Jupyter environment.
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Open a terminal in Jupyter and run the following command.
pip install --upgrade dsub - Wait for the installation to complete, then retry your dsub workflow.
If you continue to experience issues after applying the workaround, contact support@researchallofus.org for assistance.
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