Service Incident-December 18th, 2019

  • Updated


The issue was found at 10:39 AM ET on December 18, 2019 and impacts Workbench users attempting to sign-in to the Workbench and open Workspaces:


Users may not be able to load their Workspaces and will see an "Error checking registration. Failed to fetch" banner.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system.



December 18, 2019 12:09 PM ET - Issue Resolution - Workbench platforms should now be fully functional.


December 18, 2019 11:13 AM ET - Issue Investigation - The teams are working to stabilize the systems. Users will continue to experience issues accessing Workspaces.


December 18, 2019 10:39 AM ET - Issue discovered - Our internal team received notifications of instability in Terra services as well as user reports of being unable to load Workspaces on the Terra/FireCloud platform.



Users may not be able to access the Workbench platform until the issue has been resolved.


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